We are committed to shipping you cute products as fast as possible.
All domestic orders (United States orders) are prepared, packaged, inspected, insured, and shipped out from our Seattle, WA, USA warehouse. We use domestic transportation services provided by USPS, FedEx, and UPS to make deliveries across the entire US including Hawaii, Alaska and outside terrorities.
All international orders are currently prepared, packaged, inspected, and shipped out from our Seattle, WA, USA warehouse. We use international transportation services provided by USPS and FedEx to deliver across the world.
All international shipments will include a commercial invoice with its full values and proper tariff codes declared for proper customs handling. Please allow a few additional days for your country's customs to properly inspect your package and assess a customs tax.
If this is your first time buying from the United States: please ensure to look into your country's import process to fully understand the import process and to determine if there will be any customs taxes levied on the package. As a general observation: if you pay a local sales tax for goods and services, you will most likely encounter the same kind of taxation during the import process. Every country is different so please ensure to understand your country's import process. Please also feel free to coordinate with us for a smoother customs process too!
Once your package passes the customs inspection process, your package will then be transferred to your country's local post office to perform the final delivery.
Full tracking information is available and we will send you an e-mail with a tracking URL for visibility of your package from the carrier.
We are currently averaging 4 business days from the time you place your order to a delivery at your shipping address in the United States. Our general US shipping timeline is 2-7 business days. The closer you are to our Seattle warehouse, the sooner you will receive your things.
Within the shipping timeline accounts for our preparation and packaging times.
All products available on our website are in stock and ready to ship.
If you need your things by a certain date please select FedEx or UPS services in the shopping cart.
We are currently averaging 14 business days from the time you place your order to a delivery at your shipping address worldwide.
Our general international shipping timeline is 7-14 business days.
Within the shipping timeline accounts for our preparation and packaging times.
All products available on our website are in stock and ready to ship.
If you need your things by a certain date please select FedEx services that shows a guaranteed date of arrival.
Yes we do! We use FedEx and UPS services as our express carriers. Express services can be quoted in the shopping cart!
Don't worry!
It may simply be misplaced by the delivery driver or misscanned by the driver and arriving later than originally stated. Please let us know right away so that we can begin to prepare a free reshipment for you immediately.
While you are waiting, please:
As soon as we ship your reshipment we'll send you another tracking URL!
Your original package may actually come in one day due to carrier errors and if that is the case please do let us know and we can provide you a free return label to ship it back to us.
Your package is most likely at your local office. Please make sure to call your local post office and provide the tracking number to begin an investigation first.
Then contact us and we'll immediately start a formal inquiry with the carrier to locate your package.
This process generally takes up to 30 days and usually during this process your local post office will perform the delivery. If this is the case, please do let us know so that we can close the formal inquiry.
If after 30 days and the investigations are still not complete, we will process a full refund back to your original payment method. We will however still continue with the investigations to try to ultimately get the things you ordered delivered to you.
Don't worry! Please reach out to us right away with a photo of the damaged item(s). We'll begin to process a free reshipment for those things for you!
As soon as we ship your reshipment we'll send you another tracking URL!