Contact Us

  • support@mochithings.com
  • 2450 6th Ave S, Suite 103, Seattle WA 98134
  • Monday - Friday 9AM-5PM PT

Frequently Asked Questions

When do I receive my order?

It generally takes 2-5 business days to receive your order anywhere in the United States (including Hawaii and Alaska!)

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Where do you ship from?

All orders are shipped out from our Seattle, WA warehouse.

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What if my shipment gets lost?

All of our shipments are insured domestically and internationally. We'll ship you a new package without any additional cost to you!

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What is the return policy?

We accept returns on all unused items within 30 days of the day you receive your package.

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What is the replacement policy?

We replace all items that are damaged or defective on arrival within 30 days of the day you receive your package without any additional cost.

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What is the exchange policy?

We accept exchanges on all unused items within 30 days of the day you receive your package.

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What currency is presented?

All pricing is presented in USD (US Dollars).

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What payment methods are accepted?

We accept all major cards ranging from Visa, MasterCard, Discover, American Express, and JCB. We also accept PayPal, Venmo, and Apple Pay.

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Are there any sales tax?

Sales Taxes are only collected for WA state customers.

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