Return Policy

Don't like your things? We are so sorry! Let's get it back to us or try something else.


  • We accept returns on all unused items within 30 days of the shipment arrival.
  • Processing times of your refund occurs within 5 business days of arrival.
  • Contact support@mochithings.com to start your return process.

What is your return policy?

We accept returns on all unused items within 30 days of the shipment arrival.

What if I want to exchange an item?

Please check our exchange policy!

How do I begin the return process?

If you want to return an item for your order, please e-mail us at support@mochithings.com to let us know what you want to return. If you can let us know why you want to return the items that would be awesome so that we can work on addressing the issues that caused the return. We will then respond to you with our return address. If you can also include your Order Number in your return shipment that would be awesome too!

Is there a provided return label?

Please note that at this time we cannot provide a return label. Please also try to use USPS First Class when returning as that is by far the lowest cost shipping service available. It generally costs around $2-5 for anything under 13oz. Once we receive your item(s), we will send you an e-mail acknowledging that we have received your r eturn. Our team will then review your return package and we generally process the product refund within 1-3 business days. Please also note that we cannot refund the shipping cost on your order. We’ll send you another e-mail as soon as your refund has been processed.

What happens if I want to return beyond the deadline?

If we receive a return after 30 days of the shipment date we can only process a store credit refund back to your account. We also cannot accept returns after 45 days as our system will automatically refuse the package and USPS will return the package back to the original sender.


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