Return Policy
Don't like your things? We are so sorry! Let's get it back to us or try something else.
What is your return policy?
We accept unused items within 30 days of delivery for online orders, or within 30 days of purchase for in-store purchases. Open your order to see your available return options.
How do I start or check an online return?
Sign in, open your order, and choose “Request a Return.” Select your items and return shipping option, then follow the return instructions. You can also view existing returns from your order.
Can I return items in-store?
Yes. Bring unused items and your order confirmation for an online purchase, or your receipt for an in-store purchase, to any of our stores within the standard return window.
How do I check my refund?
We review returned items after they arrive and email you when your refund has been processed. Open your order to view your return, or contact us if you need help.
What is your return policy?
We accept returns on all unused items within:
- Online orders: 30 days from the date you receive your shipment
- In-store purchases: 30 days from your purchase date
Can I return online orders at your physical stores?
Yes! You can return online orders at any of our physical store locations within 30 days of receiving your shipment. Simply bring your items and order confirmation to any store, and our team will be happy to process your return.
What if I want to exchange an item?
Please check our exchange policy!
How do I begin the return process for online orders?
For online orders, you have two options:
- Request a return online: Simply log into your account, go to your order, and click "Request a Return." Select the items you'd like to return, and you can optionally request a prepaid return label. Once your return request is approved, you'll receive an email with instructions on how to ship your items back to us.
- Return in-store: Visit any of our store locations with your items and order confirmation for an immediate return.
How do I return in-store purchases?
For in-store purchases, simply bring your items and receipt to any of our store locations within 30 days of purchase for an immediate return and refund.
Refunds will be issued to your original payment method within 1-3 business days of processing.
Is there a provided return label?
Yes! When you request a return through your account, you can choose to receive a prepaid return label. The cost of the label will be deducted from your refund amount. Alternatively, you can ship the items back on your own using the return address provided in your approval email.
Once we receive your item(s), our team will review your return and process your refund within 1-3 business days. You'll receive another email as soon as your refund has been processed. Please note that we cannot refund the original shipping cost on your order.
What happens if I want to return beyond the deadline?
If we receive a return after 30 days of the shipment date we can only process a store credit refund back to your account. We also cannot accept returns after 45 days as our system will automatically refuse the package and the carrier will return the package back to the original sender.