Information We Collect

• Account information — name, email address, and password when you create an account. Registration is optional.
• Order information — name, shipping and billing address, email address, and phone number when you place an order, request a shipping quote, or start a return.
• Payment information — payments are processed by our payment partners (Braintree, PayPal, Google Pay, and Apple Pay). Your full card number is transmitted directly to the payment processor and is never received or stored by us. We receive only a payment confirmation and limited details (such as card type, last four digits, and the name on the payment method) needed to service your order. For purchases at our retail store, card payments are processed by Stripe; as with online payments, your card number is handled entirely by the payment terminal and processor and never touches our systems — we retain only the card type and last four digits.
• Communications — information you provide when you contact customer support, respond to a survey, or enter a contest.
• Newsletter — your email address if you choose to subscribe. We send marketing email only with your consent, and every message includes an unsubscribe link.
• Receipts — if you request an emailed receipt at our retail store, we use the email address you provide only to send that receipt; it is not saved to a customer profile or used for marketing.

• Device and usage information — IP address, browser and device type, and the pages, products, and searches you view on the Site.
• Visit information — the page you landed on, the site, ad, or campaign that referred you, and your browser, operating system, and device type.
• Cookies and similar technologies — first-party cookies and cookies set by our advertising and analytics partners. See "Cookies and Tracking Technologies" below and our Cookies Declaration for details.
• Approximate location — your general region, derived from your IP address, used to apply the right privacy choices and estimate shipping.

How We Use Your Information

• Process, fulfill, and ship your orders, and handle returns and exchanges
• Create and maintain your account and provide customer support
• Send transactional messages about your orders and account
• Send marketing email, only where you have opted in
• Measure and improve the Site, our products, and our marketing, including which channels and campaigns lead to purchases, and advertising measurement and personalization as described below
• Detect and prevent fraud, abuse, and security incidents, including automated checks that may temporarily block a payment or hold an order for review
• Comply with legal obligations

How We Disclose Your Information

Your Privacy Choices and Rights

• Know and access — confirm whether we process personal information about you and obtain the categories and specific pieces we have collected, the sources, our purposes, and the specific third parties to whom we disclosed it.
• Portability — receive a copy of your personal information in a portable, machine-readable format.
• Delete — request deletion of the personal information we hold about you.
• Correct — request correction of inaccurate personal information. You can also update your name and email address from your account page.
• Opt out of targeted advertising and the sale or sharing of personal information — see the opt-out section above. We honor this for all visitors, not only residents of states that require it.
• Opt out of profiling that produces legal or similarly significant effects. We do not make decisions about you with such effects by automated means; fraud holds are reviewed by our team.
• Withdraw consent to processing of sensitive personal information. We do not collect sensitive personal information such as precise geolocation, government identifiers, health data, biometric data, or information about race, religion, sexual orientation, or immigration status.
• Non-discrimination — we will not deny you goods or services, charge you a different price, or provide a lesser quality of service because you exercised a privacy right.

How to submit a privacy request

• Account information — while your account is active, then as needed to satisfy our legal obligations.
• Order, payment, and transaction records — retained as identifiable records for as long as your account remains open. When you close your account, or after seven years of account inactivity, we de-identify your order records — removing your name, address, and other contact details while retaining the transaction data (amounts, dates, and general location) needed for tax, accounting, and analytics purposes.
• Customer support communications — for as long as needed to resolve your request, plus a reasonable additional period for quality assurance and training. When we de-identify your account, your support tickets are deleted from our systems and erased from our support provider.
• Newsletter subscriptions — until you unsubscribe, at which point your address is deleted from the list.
• Device, usage, and log information — sign-in history, checkout activity, and browser and IP details are deleted when we de-identify your account, and otherwise retained only for a limited period to support security monitoring, fraud prevention, and Site improvement.
• Site visit records — deleted 90 days after the visit, or sooner when we de-identify your account. The channel credited for each order is kept with the order record.
• Privacy request records — the date, nature, and outcome of each privacy request, kept for as long as the law requires us to demonstrate compliance.