We are committed to making sure you love the products you receive.
We accept exchanges on all unused items within 30 days of the shipment arrival.
If you want to process an exchange please e-mail us at firstname.lastname@example.org with the following information:
We will then respond to you with an exchange confirmation notifying you that we have reserved the item for you and, if applicable, we will also ask for an additional payment if there is a price difference between the products being exchanged for. However, if a refund is due we will let you know the refund amount too!
Also, our exchange shipment to you will be completely free of shipping cost for US orders. When sending products back to us please use USPS First Class service as that is by far the lowest cost shipping service available. It generally costs $2-5 for anything under 13oz to ship back to us.
Once we receive your return package we will send you an e-mail to acknowledge that we have received your return package. As soon as our team reviews the package we will ship out your exchange shipment and send you an e-mail.