Replacement Policy
Did you receive something defective? We'll get that replaced for you right away!
What if my item arrived damaged or defective?
Contact us within 30 days of arrival for help with a free replacement. Please check your items when they arrive and describe the damage or defect in your message. We may ask for photos while reviewing your request. If we need the defective item returned, we will provide a prepaid return label at no cost to you.
What is your replacement policy?
We replace all items that are damaged or defective on arrival within 30 days of arrival!
Product defects are very rare but it does happen! We are very good at taking out defective items from our inventory but a few do slip through and gets sent out. We do everything we can to replace the defective item for you and there are absolutely no costs involved.
On arrival of our shipments please make sure that all items we sent are in proper and usable condition.
How do I begin the replacement process?
If there are any product defects please send in a replacement request to support@mochithings.com immediately. If applicable, please also include photos of the defect so that we can evaluate the defect. Once we have evaluated the defect we will set up a new shipment for you to replace the item completely free of cost.
If we need the defective item returned back to us we will also send you a prepaid return label within the new shipment where you can easily ship it back to us at our expense.