Exchange Policy
We are committed to making sure you love the products you receive.
How do I exchange an online purchase?
For an exchange by mail, please request a return for your unused item and place a new order for the item you want. The standard exchange window is 30 days from delivery. You can also exchange eligible unused items at any of our stores.
How do I exchange an in-store purchase?
Bring unused items and your receipt to any of our stores within 30 days of purchase. To exchange by mail, contact us with the order identifier on your receipt or credit card statement. We can link the purchase to your account so you can request a return and place a new order.
What is your exchange policy?
We accept exchanges on all unused items within:
- Online orders: 30 days from the date you receive your shipment
- In-store purchases: 30 days from your purchase date
Can I exchange online orders at your physical stores?
Yes! You can exchange online orders at any of our physical store locations within 30 days of receiving your shipment. Simply bring your items and order confirmation to any store, and our team will be happy to process your exchange on the spot.
How do I begin the exchange process for online orders?
For online orders, you have two options:
- Exchange by mail: E-mail us at support@mochithings.com with the following information:
- Your Order Number
- Product(s) you are shipping back to us
- Product(s) (with the style/color information, if applicable) you want to exchange for
- We will respond with an exchange confirmation and, if applicable, let you know if there's a price difference that requires additional payment or results in a refund.
- Exchange in-store: Visit any of our store locations with your items and order confirmation for an immediate exchange.
How do I exchange in-store purchases?
For in-store purchases, you have two options:
- Exchange in-store: Bring your items and receipt to any of our store locations within 30 days of purchase. Our team will process your exchange immediately.
- Exchange by mail: E-mail us at support@mochithings.com with your order information, the product(s) you want to return, and what you'd like to exchange for. We'll provide you with our return address and process your exchange.
If there's a price difference for your exchange, we'll either collect additional payment or issue a refund to your original payment method.
What about shipping costs for mail exchanges?
Our exchange shipment to you will be completely free of shipping cost for US orders. When sending products back to us please use USPS First Class service as that is by far the lowest cost shipping service available.
As soon as our team reviews your return package we will ship out your exchange shipment and send you an e-mail.