Contact Us

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For a new restock alert, visit the product page.

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206-278-2631
101 STEWART ST STE 101, SEATTLE WA 98101-1073
Monday - Sunday 10:30AM-5:30PM PT

Frequently Asked Questions

Shipping

Where is my order?

Open your order to check its status and available shipment tracking. Delivery estimates are shown at checkout. We email you a tracking link when your package ships.

View my orders

Do you ship internationally?

We aren’t offering international (outside of United States) shipping at this time.

Where do you ship from?

Orders ship from our Seattle, WA warehouse. Domestic shipments use USPS, FedEx, and UPS.

Can I change my address or cancel my order?

Open your order to see whether address changes or cancellation are still available. If the option isn’t available, contact us for help. Changes and cancellation are subject to the order’s processing status.

View my orders

My package is missing. What should I do?

Check your tracking and contact us so we can help with a missing package and arrange a free domestic reshipment. While we help, check around the delivery location and with neighbors. You do not need to finish these checks before contacting us. If the original package arrives after a replacement is sent, let us know so we can provide a free return label.

Report a missing package

Returns

What is your return policy?

We accept unused items within 30 days of delivery for online orders, or within 30 days of purchase for in-store purchases. Open your order to see your available return options.

Start or view a return

How do I start or check an online return?

Sign in, open your order, and choose “Request a Return.” Select your items and return shipping option, then follow the return instructions. You can also view existing returns from your order.

Start or view a return

Exchanges

How do I exchange an online purchase?

For an exchange by mail, please request a return for your unused item and place a new order for the item you want. The standard exchange window is 30 days from delivery. You can also exchange eligible unused items at any of our stores.

Start or view a return

Replacements

What if my item arrived damaged or defective?

Contact us within 30 days of arrival for help with a free replacement. Please check your items when they arrive and describe the damage or defect in your message. We may ask for photos while reviewing your request. If we need the defective item returned, we will provide a prepaid return label at no cost to you.

Get replacement help

Payments

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, JCB, PayPal, Apple Pay, and Google Pay. We do not accept checks or cash orders online. Cash is accepted for in-person purchases.

What currency are prices in?

All prices and payments are in USD (US Dollars). If your payment method uses another currency, a currency conversion may apply.

Gift cards

Will MochiThings Gift Card balance expire?

No, MochiThings Gift Card balances will never expire.

How do I use my Gift Card online?

Simply add items to your cart and enter your gift card code during checkout. Your gift card balance will be applied directly to your order.

Redeem a gift card